Property Clients

It is important to show caution when booking holiday properties online.
To avoid problems, follow our guidelines to verify that the property is genuine before booking.

Is the property genuine?

The length of time a property has been advertised is a very good indicator.
To check the date of any property listing on Cancasa, simply select "All ads by this seller" in the property page and view the date specified under the "Posted" section.

Reviews can be written by anyone and in many cases are simply false. Nothing beats requesting the contact details of previous clients and getting in touch with them directly.

It's always a good idea to speak by phone to the property owner. This gives added reassurance and you can ask questions about location, attractions and places to eat so that you get a feel for the place. Most owners are more than happy to oblige.

Getting contact details of the owner is essential, like home and rental property address as well as contact number and email address.

A personal website is also a good addition to the contact info and by using the internet, you can look up the owner of the site.

Use a search engine like Google to do research on the owner with the information you have. Google Maps can be used to view the property and verify the property address.
Do the images being advertised match those on Google Street View?

If there is a booking contract, the advertiser should send it for you to sign, outlining the Terms and Conditions of your booking. It is always best to return the signed contract to a proper postal address as a means to further validate the transaction.

An availability calendar showing all the days as available is not a good sign. Fraudsters try to sell peak weeks that are more expensive by using this method.

Payment Protection

Personal cheques and bank transfers are preferred by many property owners so don't be alarmed.
However, once a cheque or transfer has cleared, there is very little protection in cases of fraud.

Some owners may accept payments by Paypal which also allows payments with credit cards.
Paypal gives you 45 days cover after payment is made so in most instances, you have ample time to make a claim should the need arise.

Payment by credit card offers the most comprehensive protection because it covers most purchases above £100 but not many owners have this facility.

Debit cards offer some protection but will vary depending on which one you use so it's adviseable to check with your bank.

Untraceable payment methods are high risk and should be avoided to keep you protected.

Common holiday rental payment procedure is 25% deposit and then the balance 6-8 weeks before departure. Be cautious if full payment up front is requested.

Late bookings normally require full payment but try to pay with a credit card or Paypal to avoid any problems.

Some owners accept cash on collection of keys if they live on site but they are quite few.

We hope that the advice detailed above will guarantee you a trouble free booking and a great start to your vacation.